Delivery and Shipping Policy
This policy explains how VapeGuard Limited processes and delivers website orders.
1. Order Processing
Orders are processed as quickly as reasonably possible. Orders placed at weekends, on public holidays or outside normal processing times may begin processing on the next working day. You will normally receive confirmation after your order has been placed.
2. Delivery Charges
- United Kingdom: £1.80 fixed rate.
- All other countries: £4.50 fixed rate.
The applicable delivery charge is displayed during checkout before payment is completed.
3. UK Delivery
UK delivery normally takes 2–3 days. Delivery estimates are estimates rather than guaranteed arrival dates unless we expressly state otherwise. Unless another delivery period has been agreed, consumer orders will be delivered within the period required by applicable law.
4. International Delivery
Delivery to all countries outside the UK normally takes 5–7 days. International shipments may take longer because of customs processing, local postal services or other circumstances outside our reasonable control.
Customers outside the UK may be responsible for local import duties, customs charges, taxes and clearance fees. These charges are normally imposed by the destination country and are not included in our product or delivery price unless expressly stated otherwise.
5. Delivery Address
Customers are responsible for checking that the delivery address supplied during checkout is complete and correct. Please contact us immediately if you notice an error. Once an order has been dispatched, we may be unable to change its destination.
6. Failed or Undeliverable Delivery
If a parcel is returned to us because an incorrect or incomplete address was provided, delivery was refused, the parcel was not collected, or the carrier could not complete delivery, we will contact you where reasonably possible. Additional postage may be required before we resend an order where the failed delivery was not caused by us or the carrier. This does not affect your statutory rights.
7. Delayed Orders
Occasional delays can occur because of postal disruption, customs processing, severe weather or other circumstances beyond our reasonable control. If your order has not arrived within the expected period, contact us and we will investigate where possible.
8. Lost or Damaged Parcels
If your parcel arrives damaged, or you believe it has been lost in transit, contact us as soon as possible. Please retain the packaging and, where practical, provide photographs of any transit damage. Your legal rights concerning goods remain unaffected.
9. Contact
For delivery enquiries:
VapeGuard Limited
Pine Cottage
Gateside
Lochfoot
Dumfries
United Kingdom
DG2 8NX
Email: robert@vapeguard.co.uk